Free masterclass.
Difficult customer? Turn them into a fan.

A customer who is angry, complains or keeps haggling. You get defensive, or you just give in. In this online masterclass I show you how to stay calm and yourself, and how exactly that customer can become your biggest fan. With real-life examples and an approach you use the next day. At the end I answer your questions.

What you take away

• —Why a difficult customer is your biggest opportunity
• —How to stay calm and yourself, even when the customer is angry
• —What to say when something went wrong, so the customer stays and recommends you
• —An approach you can use tomorrow, on your own or with your team

Klaas Kroezen, entrepreneur who trains, coaches and speaks, author of the bestseller Sales, Honest & Relaxed and the new book Van klant naar fan.