Terms and Conditions

These are the terms and conditions of KlaasKroezen.com, a trade name of CXIA Group B.V., with its registered office at Oude Parklaan 111, room 0.11, 1901 ZZ Castricum, the Netherlands. They apply to all offers, orders and agreements made via klaaskroezen.nl and klaaskroezen.com and to all services provided by Klaas Kroezen.

Article 1: Definitions

• Klaas Kroezen: CXIA Group B.V., trading under the name KlaasKroezen.com, established in Castricum, registered with the Dutch Chamber of Commerce (KvK) under number 87171481, hereinafter also "we" or "us".
• Customer: the natural person (consumer) or legal entity (business) entering into an agreement with Klaas Kroezen.
• Consumer: a customer acting for purposes outside their trade, business or profession.
• Services: training programmes (online and on location), coaching, inspiration sessions, keynotes, workshops and other forms of services.
• Digital products: the e-book, the audiobook and the online training programmes delivered digitally.
• Physical products: the hardcover book "Sales, Oprecht en Ontspannen", shipped by post.
• Website: klaaskroezen.nl and klaaskroezen.com, including subdomains.
• Agreement: any arrangement between Klaas Kroezen and the customer for the delivery of products or services.

Article 2: Identity of the seller

• Trade name: KlaasKroezen.com
• Statutory name: CXIA Group B.V.
• Visiting and registered address: Oude Parklaan 111, room 0.11, 1901 ZZ Castricum, the Netherlands
• Email: klaas@klaaskroezen.com
• Phone: +31 6 1809 8906
• Chamber of Commerce (KvK) number: 87171481
• VAT identification number: NL864224722B01

Article 3: Applicability

These terms apply to every offer made by Klaas Kroezen, to every order placed via the website and to every agreement concluded. By placing an order or purchasing a service, the customer confirms having read and accepted these terms. Deviations apply only when agreed in writing.

Any purchasing or other conditions of the customer are expressly rejected, unless Klaas Kroezen has accepted them in writing.

Article 4: Offer and conclusion of the agreement

The offer on the website contains an accurate description of the product or service, the price (including or excluding VAT), any shipping costs and the method of delivery. Obvious mistakes or typographical errors do not bind Klaas Kroezen.

The agreement is concluded at the moment the customer has accepted the offer and fulfilled the payment obligation. Klaas Kroezen confirms receipt of the order by email.

Article 5: Prices and payment

5.1 Prices

Prices on the website include 9% or 21% Dutch VAT for consumers (depending on the product) and exclude VAT for business customers, as stated with each offer. The reduced VAT rate of 9% applies to the book (hardcover, e-book and audiobook); 21% VAT applies to training programmes. Shipping of the hardcover book within the Netherlands is free of charge.

5.2 Payment

Payment is made via the methods offered on the website, such as iDEAL | Wero, credit card and Apple Pay. Payments are processed by Mollie B.V. For business customers, payment by invoice may be agreed in certain cases, with a payment term of 14 days.

5.3 Late payment

In the event of late payment, the customer is in default by operation of law without notice of default being required. From the due date, Klaas Kroezen may charge the statutory (commercial) interest as well as reasonable collection costs in accordance with Dutch law.

Article 6: Delivery

6.1 Digital products

Immediately after successful payment, the customer receives access to the digital product by email. The e-book and audiobook are available in the personal dashboard on klaaskroezen.nl. Online training programmes are accessible for 12 months from the moment of payment, unless stated otherwise on the product page.

6.2 Personal account

When placing an order, a personal account is automatically created based on the email address provided. After completing the payment, the customer receives an email enabling them to log in directly and view their purchases via the personal dashboard.

6.3 Physical products

The hardcover book is shipped within the Netherlands. Delivery usually takes 1 to 2 working days after receipt of payment. For shipments to other countries, the customer can contact us for a tailored quote.

6.4 Transfer of risk

The risk of loss, damage or disappearance of physical products passes to the customer at the moment of delivery.

Article 7: Right of withdrawal

7.1 Physical products

When purchasing the hardcover book, the consumer has a withdrawal period of 14 calendar days from the day of receipt. Within this period, the consumer may dissolve the agreement without stating reasons by sending a notice to klaas@klaaskroezen.com, preferably using the model withdrawal form. The book must be returned unused and in its original condition. Return costs are borne by the customer. The amount paid will be refunded within 14 days of receipt of the return.

7.2 Digital products: loss of the right of withdrawal

For digital products such as the e-book, the audiobook and the online training programmes, the right of withdrawal lapses as soon as delivery has started with the consumer's express prior consent (Article 6:230p under g of the Dutch Civil Code). By agreeing to these terms during the ordering process, the consumer expressly consents to immediate delivery and acknowledges losing the right of withdrawal once delivery begins. Without this agreement, an order cannot be placed.

7.3 Business customers

The statutory right of withdrawal applies exclusively to consumers. Business customers cannot invoke it.

Article 8: Cancellation or rescheduling of training, coaching and keynotes

Cancellation by the customer of on-location training, coaching, inspiration sessions and keynotes is possible according to the following schedule:

• Up to 14 calendar days before the agreed date: free of charge.
• Between 14 and 7 calendar days before the agreed date: 50% of the agreed amount.
• Within 7 calendar days before the agreed date or in the event of a no-show: 100% of the agreed amount.

Rescheduling an appointment always takes place in good consultation. When rescheduling within 14 calendar days before the agreed date, 100% of the agreed amount will be invoiced; the training or session will then be rescheduled, in good consultation, within six months of the original date. If costs have been incurred for external catering or venue hire, these costs will be charged when rescheduling.

Article 9: Obligations of the customer

The customer is obliged to provide correct and complete information when entering into the agreement. Login details for the online environment are strictly personal and may not be shared with third parties. In the event of suspected misuse, Klaas Kroezen may suspend or terminate access.

Article 10: Intellectual property

All intellectual property rights to the book "Sales, Oprecht en Ontspannen" (in all editions), the online training materials, workbooks, videos, audio recordings, models and other materials provided by Klaas Kroezen rest exclusively with Klaas Kroezen.

The customer receives a personal, non-transferable right of use for their own use. It is expressly prohibited to reproduce, share, distribute, upload to other platforms, use for commercial purposes or publish materials in whole or in part without prior written consent.

Violation of this provision entitles Klaas Kroezen to immediately terminate access and to claim compensation for the resulting damage, without prejudice to other legal remedies.

Article 11: Liability

Klaas Kroezen makes every effort to ensure the quality of products and services but does not guarantee specific (commercial) results. Liability for indirect damage, including consequential damage, lost revenue, missed savings and damage due to business interruption, is excluded.

To the extent Klaas Kroezen is liable, liability per event is limited to the amount paid by the customer for the service or product concerned, with a maximum of € 5,000 per calendar year.

The limitations in this article do not apply if the damage is due to intent or deliberate recklessness on the part of Klaas Kroezen, and do not affect mandatory statutory consumer rights.

Article 12: Force majeure

Klaas Kroezen is not obliged to fulfil any obligation towards the customer if prevented from doing so by force majeure. Force majeure includes, among other things: illness, failure of internet connections, outages at hosting or payment providers, and any other circumstance beyond the reasonable control of Klaas Kroezen. If the force majeure lasts longer than 60 days, both parties may dissolve the agreement for the part not yet performed.

Article 13: Complaints

Complaints about the performance of the agreement must be reported within a reasonable time, but no later than two months after the customer has identified the defects, via klaas@klaaskroezen.com. Klaas Kroezen will respond substantively within 14 days and will work with the customer to find an appropriate solution.

Article 14: Personal data and privacy

Klaas Kroezen processes personal data in accordance with the General Data Protection Regulation (GDPR). How personal data is processed is set out in the privacy statement.

Article 15: Changes to these terms

Klaas Kroezen reserves the right to amend these terms. Changes will be published on the website in good time. For agreements already concluded, the terms applicable at that time remain in force, unless mandatory law provides otherwise.

Article 16: Applicable law and competent court

These terms and all agreements are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded. Disputes will be submitted to the competent court in the district of Noord-Holland, the Netherlands, unless mandatory law designates another court.

These terms are available in Dutch, English and German. In the event of discrepancies between the language versions, the Dutch text prevails.

Questions?

For questions about these terms or about a specific order, you can contact Klaas Kroezen at klaas@klaaskroezen.com or by phone at +31 6 1809 8906.