From surviving to growing: How coaching changed BOTS
'We were completely focused on survival. Everything revolved around solving immediate problems', says Sean Martens, CTO of BOTS

Written by Sean Martens, CTO of BOTS
It was on this beach that I first met Klaas Kroezen, in early 2023. The world looked very different for BOTS back then. We were completely focused on survival. Everything revolved around solving the immediate problems, and there was little room to really look ahead.
While we were mostly busy firefighting, Klaas started talking about how we would become a profitable company. His energy and optimism proved contagious.
What seemed unrealistic at the time became reality: thanks in part to Klaas's coaching, we closed 2024 with a profit.
That is why I wholeheartedly recommend Klaas to anyone looking for a renewed focus on the customer and sustainable growth.
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Klaas Kroezen is ondernemer die traint, coacht en spreekt. Hij schreef de #1 bestseller Sales, Oprecht & Ontspannen en het nieuwe boek Van klant naar fan (november 2026). Na 25+ jaar sales vanuit zijn eigen internationale marktonderzoeksbureau helpt hij organisaties met de mindset Van klant naar fan: oprecht en ontspannen verkopen, en met het hele team van klanten fans maken.
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